Refund policy
Return and Refund Policy
At Wing Cheong Enterprise, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help!
Return Eligibility
- Timeframe: You may request a return within 14 days of receiving your item.
- Condition: The item must be unused, in original packaging, and in the same condition as received.
Non-Returnable Items
Please note that certain items, such as customized or bulk orders, may not be eligible for return. Contact us to confirm.
Return Process
- Contact Us: Reach out to our customer service team with your order details to initiate a return.
- Return Shipping: Shipping costs for returns are generally the responsibility of the buyer, unless the return is due to our error.
- Inspection & Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
- Approved Returns: For approved returns, we will process your refund within 14 business days to your original payment method.
- Partial Refunds: In certain cases, a partial refund may be provided if the item shows signs of use or missing packaging.
Exchanges
Need a different size or product? Contact us, and we’ll do our best to assist with an exchange if stock is available.